Got Questions? We've got answers. We think we've covered just about everything you might have questions about, but if we missed something, please don't hesitate to contact us!
How much does it cost for a prescription?
$40 for a glasses only Rx and $50 for a glasses & contacts Rx.
What am I paying for specifically?
The review of your vision test results by an Ophthalmologist licensed in your state, resulting in a signed prescription valid for 1 to 2 years (depending on your state).
How do I access my prescription?
You will be emailed your prescription as soon as it is available. This is generally within one business day of submitting all the information needed by the ophthalmologist to complete your prescription. You will also be able to access your prescription by logging into your vision test account any time after it has been issued.
What do I need to take the test?
All you need is a computer, smartphone and an internet connection. We’ve designed the vision test to be easy and accessible to as many people as possible. Here are the things you’ll need to have prior to taking the test:
- A computer and a web-enabled smartphone: The test is a two-screen experience. We turn your web-enabled smartphone into a remote control while your desktop or laptop displays the images. If you do not have a web-enabled phone, you can borrow a friend’s web-enabled smartphone.
- 10-15 minutes: You will go through multiple tests to measure the vision of your right and left eye. You can pause the test at any time.
- Roughly 10 feet of space: Some stages of the test will be completed up to 10 feet from your computer screen.
Does it matter if I use a desktop or a laptop for this test?
Desktop or Laptop is fine, just be sure the screen size is 11 inches or larger.
Can anyone take the Vision Test?
The requirements include, but are not limited to the following. Patients must:
- Be 18-55 years old.
- Have a prescription range that is:
o Myopic with spherical power between “-0.25 and -10.00”
o Hyperopic with spherical power between “+0.25 and +3.50”
o Astigmatic with cylinder power between “-0.25 and -3.00”
- Have no history of amblyopia, diabetes, hypertension, glaucoma, cataracts, retinal detachment, brain injuries, neurological issues, etc.
- Have no recent discomfort or symptoms of acute eye pain, flashes and/or floaters in eyes.
Everyone who signs up for our service will be referred to an eye care professional for a follow up eye health exam, and possibly refractive exam services if they do not qualify for prescription services.
Is the Vision Test available in every state?
The vision test is currently available in 38 states, with more coverage expected soon. The vision test isn’t available across the entire United States due to state regulations that restrict our ophthalmologists’ ability to practice, or because we don’t have a doctor available just yet in those states. To check the availability of your state, input your information here.
Does this test my eye health?
No, this is NOT an eye health exam. Our service provides patients with a refractive eye test, which only measures a person’s prescription for glasses or contact lenses. A refractive eye test is only part of comprehensive eye care. Because our service is not a replacement for an eye health exam, our doctors recommend that all patients between 18 and 55 years old receive an eye health exam at least once every 2 years.
How often do I need to get my prescription changed?
We recommend having your prescription checked via a refraction once every year, to ensure that your vision hasn’t changed. This can be conveniently done using the online Eye Exam.
Where can I use my prescription?
You can use it anywhere in the United States. Your prescription(s) will be signed by a board-certified ophthalmologist so it will be valid anywhere that sells prescription eyeglasses.
When do I pay for my test?
You enter your payment information at the end of your eye exam. However, you will not be charged until your new prescription is issued by a board-certified ophthalmologist. You will not be charged if for some reason a prescription cannot be issued.
Why didn’t I get a prescription?
Our doctors carefully review each test and sometimes we receive results that are slightly outside of our current prescribing range. When this happens, our doctors recommend following up with a local eye care professional in person to receive the best kind of care. We’d be happy to provide assistance in finding a local doctor in your area.
Can I use my insurance?
We do not accept medical or vision insurance at this time. We are working on ways to accept insurance in the future.
Do I need a previous prescription to take the test?
A previous prescription is necessary to receive a prescription for contact lenses, because first time contact lens wearers require a contact lens fitting with an eye care professional.
What if I must stop the vision test while in the middle of it?
If you do need to leave the test for any reason, our system will have you restart the test from the beginning. This is for consistency and accuracy of the test.
I am being asked to provide an additional prescription, where should I send it too?
Email the prior Rx to Rx@opternative.com.
I have a question about the test or my results, who do I contact?
Please call our eye exam customer service line at 855-818-7298 with any questions you have regarding the test or your results. You can also email us at email@example.com.