Shipping

We usually start making your glasses the next day after we get your order.  The time it takes will depend on the complexity of your order (progressive lenses, tints, coatings etc can take a little longer).  Typically you will receive your glasses within 14-21 days.

Orders shipped in the USA are shipped via Unites States Postal Service First Class. Shipping is $7.99 total per order, no matter how many pair of eyeglasses you order.

Order one pair of glasses or order 50 pair of glasses and it’s still only $7.99. Most orders will be delivered in less than 21days. Some orders require some extra or custom lab work like progressives, bi-focals, custom sun-darkening lenses, or extra strength prescriptions can take three to six days extra.

International shipping is $15.99 per order anywhere in the world.  It is not uncommon for a small package to be “hand screened” by customs.  If this should occur, it could add several weeks to the delivery time.  (note* – tracking information is not provided once the package has crossed the border)

To check the status of your order, please email orders@greateyeglasses.com with your order number in the subject line.

 

 

Return Policy

At GreatEyeglasses.com your satisfaction is our highest priority. It really is. We will try almost anything to make sure you feel the love and get whatever problem you might have resolved to your satisfaction.

If for any reason you are not fully satisfied with your eyeglasses, return them to us within 14 days for a 50% refund. We will refund your charges directly to your credit card, as we do not issue store credit.

If there has been an error at the lab, or a defect in the eyeglasses that has gotten by our quality control department, we will gladly replace and ship them to you at no cost. Please contact our customer service department before sending any glasses back.

Contact support@greateyeglasses.com or 888-870-9193.

Warranty

All of our eyeglasses frames are warranted to be delivered free from workmanship or factory defect for a year. Yup. A year.

The lenses are warranted for 30 days. (Its amazing how some people think you can rub sand off your shoes with a pair of glasses. We put Anti-Scratch coating on the lenses – not Armor Plating!)

Now…what were we saying about the warranty? Oh yeah…

Let’s say your kid gets hit in the face with a basketball, for example. (Yikes – did we just say that?) The glasses go flying and Boom! – The arm (of the glasses) comes off.

Just contact us and then send the glasses back so we can use the lenses (save a tree?) and we will send you a new pair with your lenses in them. Please note that we may not have the same frame if it has been discontinued, though that rarely happens.

If something happens to your glasses after one year, please call customer service to see if there is a way we can help. We like to help.

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